About The Customer
West Monroe is a digital services and business consulting firm that helps organizations across industries navigate transformation. Headquartered in Chicago with offices nationwide, West Monroe blends technology and industry expertise to solve complex business challenges. The firm is known for its people first culture, rapid growth, and collaborative way of working.
The Challenge
West Monroe has a fast-moving culture and a national presence. But behind the scenes, managing swag was slowing them down.
Their team was juggling new hire kits, client gifts, sales gear, and tradeshow materials—all through a tangle of vendors, spreadsheets, emails, and manual shipping. Every request triggered a time-consuming cycle of sourcing, coordinating, and following up. It was costing them over 40 hours a week and delivering little in return. With a firm-wide rebrand on the horizon and hundreds of swag requests flooding in every month, the process was on the verge of breaking.
They needed more than a vendor. They needed an operational partner.
The Solution
West Monroe partnered with Avail to centralize everything—intake, approvals, sourcing, fulfillment, and reporting—into one streamlined system.
Sales team onboarding
We started by onboarding more than 400 sales reps into the Avail platform. Each rep could now submit requests through a clean, intuitive interface while internal teams kept control with department-level approvals and budget visibility.
Rebrand execution
To support the firm’s upcoming rebrand, we coordinated product updates and large-scale sourcing across departments. Everything from new logos to color updates was handled with speed and consistency, ensuring a unified rollout across every touchpoint.
Smarter workflows, less admin
By using Avail’s project intake system, West Monroe reduced internal swag management time from 40 hours a week to just 2. We introduced departmental segmentation for custom access levels, reporting, and budget tracking—so stakeholders could stay strategic while we handled day-to-day execution.
The Results
What started as a time-saving solution became the foundation for scalable brand execution across the entire organization.
Key outcomes:
- 38 hours saved weekly on swag-related tasks
- 400 sales reps onboarded for self-serve project intake
- Seamless rebrand launch across all merchandise and programs
- Departmental controls for access, reporting, and spend management
- Full-service support for events, client gifting, new hire kits, and more
West Monroe now runs every branded experience—employee, client, and event—through a single, centralized system. With Avail as their operational backbone, they’ve reclaimed time, elevated their brand, and unlocked true scalability.
TLDR
West Monroe’s team was drowning in swag requests. Avail centralized the entire process with a single platform, cutting admin time from 40 hours to 2 per week. The partnership powered a seamless rebrand and gave every department the tools to scale branded programs with zero chaos.
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