About The Customer
Troutman Pepper is a national law firm with more than 1200 attorneys and legal professionals across 20 offices. The firm is known for its high performance culture, commitment to client service, and focus on innovation in the legal space. With a people centered mindset, Troutman Pepper invests in programs that recognize and support employees at every level.
The Challenge
Troutman Pepper Locke wanted Employee Appreciation Week to feel genuinely meaningful—not just another branded drop.
With over 1,500 employees spread across 36 offices, the team needed a way to offer real gift choice while keeping everything organized and on schedule. They wanted employees to feel seen and appreciated, without burdening internal operations with sorting, tracking, or repacking.
Every gift had to be chosen by the employee. Every delivery had to land within the celebration week. And every office needed a clean, organized hand-off.
The Solution
Troutman Pepper partnered with Avail to deliver a seamless and scalable experience from start to finish.
Easy selection through a branded link
Employees received a personalized email with a redemption link, allowing them to choose from a curated selection that included a Stanley tumbler, wireless speaker, and branded backpack.
Custom kitting and distribution
Once selections were made, Avail produced and kitted each item by name, grouped them by office location, and labeled everything for clear, effortless delivery. Each shipment arrived ready to distribute—no sorting, no confusion.
Precision delivery for a tight timeline
To meet the window for Employee Appreciation Week, we synchronized sourcing, kitting, and logistics across all offices. Every kit landed on time, no matter the location.
The Results
What could have been a logistical puzzle turned into a moment of connection across the firm.
Key outcomes:
- 1,500 gift kits produced, kitted, and delivered
- 36 offices served with clearly grouped and labeled shipments
- Zero manual sorting or internal follow-up required
- All kits delivered on time within the appreciation week window
By combining personal choice with operational precision, Avail helped Troutman Pepper celebrate their people with a gifting experience that felt thoughtful, organized, and brand right.
TLDR
Troutman Pepper wanted to offer employees a personal gift during Appreciation Week—but without the headache. Avail handled it all, from gift selection to on-time delivery. Every employee got a gift they chose, and every office received perfectly organized shipments, ready to distribute.
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