About the Customer
Riverstone Logistics is a nationwide provider of final mile delivery and transportation services. Known for its hands on operational approach and high growth momentum, Riverstone supports major retail and distribution brands with flexible, scalable delivery solutions. With a large and distributed workforce, the company prioritizes speed, efficiency, and a strong internal culture.
The Challenge
Riverstone Logistics was scaling fast, but their onboarding process had not kept up. Each time a new hire joined the team, someone had to dig through filing cabinets to find branded apparel, printed materials, and welcome items. The process was entirely manual, from packing the box by hand and tracking down the employee’s address to driving the package to FedEx.
It was inefficient, inconsistent, and nearly impossible to track.
There was no visibility into inventory levels. Shipping costs were hard to calculate. And with no system to monitor fulfillment, some new hires never received a kit at all. For a company that prides itself on precision and reliability, the experience did not reflect their values or their brand.
The Solution
Riverstone partnered with Avail to build a new hire gifting experience that aligned with their operational standards and culture.
We started by sourcing every item in the kit, including apparel, hard goods, printed materials, and packaging. Each item was custom branded and carefully selected to reflect Riverstone’s team-first culture. Instead of a plain box, new hires now receive a premium unboxing experience with branded packaging and crinkle paper for a more thoughtful presentation.
Everything is now stored at Avail’s fulfillment center. Inventory is tracked in real time, and automated low stock alerts prevent last minute scrambles. Riverstone always knows what they have and when it is time to restock. The gifting platform is where the real transformation happens.
When a new hire is added to the system, they receive a custom branded welcome email with a link to confirm their shipping address. Once they submit, Avail kits and ships the package within one business day. The platform provides full visibility into shipping status, redemption activity, and spend, giving the Riverstone team confidence without manual follow-up.
The Results
Riverstone’s onboarding process is no longer a time drain. It is a scalable, trackable brand experience.
What changed:
- Time saved: No more hand packing or address chasing
- Faster fulfillment: Kits ship within one business day of confirmation
- Total visibility: Live inventory, kit status, and shipping spend in one dashboard
- Consistent experience: Every new hire gets the same premium welcome
- Room to grow: The process scales effortlessly as the team expands
New hires feel valued from day one. HR has a reliable system in place. Operations can now plan and budget with data instead of guesswork. By replacing a manual process with a modern experience, Avail helped Riverstone make onboarding something to be proud of.
TLDR
Riverstone Logistics needed a better way to welcome new hires. Their manual process created delays, confusion, and inconsistent results. Avail stepped in to design, source, and fulfill branded new hire kits — all backed by a powerful gifting platform. Now, onboarding is faster, easier, and fully trackable from start to finish.
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