The Customer Success Manager is responsible for managing, retaining, and growing a portfolio of assigned Avail clients. This role serves as the primary point of contact for customers, balancing strategic relationship management with hands on project execution to deliver exceptional service and measurable results.
Over time, the Customer Success Manager will own a full book of business with accountability for engagement, retention, and expansion, acting as a trusted advisor and long term partner to each client.
About The Company
Avail is a leader in the branded merchandise space, combining great people with powerful technology to disrupt an otherwise outdated industry. We deliver a better way for companies to manage, send, and scale company swag. With a hands-on service model and a commitment to speed, quality, and execution, our platform is trusted by some of the best companies in the world to bring their brand to life through merchandise.
What You’ll Do
- Support a Senior Customer Success Manager in managing strategic client accounts and learning best practices
- Act as a point of contact for customers while developing account ownership experience
- Manage projects, timelines, and deliverables to ensure a seamless client experience
- Establish trusted relationships with client stakeholders and drive continuous value of Avail’s services
- Drive engagement and adoption across all stages of the customer life cycle
- Be responsible for customer satisfaction, retention, and expansion within assigned accounts
- Collaborate with Sales to onboard new clients and participate in key meetings
- Partner cross functionally with internal teams to ensure client needs are met
- Identify trends in customer behavior and provide insights to improve performance and experience
- Recommend new product and service solutions based on client objectives
- Ultimately own churn, retention, and growth for your assigned book of business
What You’ll Bring
- 2 to 4 years of experience in customer success, account management, or a client facing role
- Strong communication skills with confidence presenting to client stakeholders
- A consultative mindset with the ability to build trusted relationships
- Strong project management and organizational skills
- Ability to manage multiple client initiatives simultaneously and prioritize effectively
- High attention to detail and strong problem solving skills
- Experience working with CRM systems or related tools
- A growth mindset and desire to take full ownership of client outcomes
What We’ll Give You
- A structured path from supporting role to full book of business ownership
- Direct mentorship from a Senior Customer Success Manager
- Exposure to commercial and enterprise level accounts
- A collaborative and fast moving team environment
- Competitive compensation and benefits
- The opportunity to build long term partnerships and drive measurable client growth
Equal Opportunity
Avail is firmly committed to providing equal employment opportunities to all candidates and employees without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other characteristic protected by law. We believe in treating each individual with respect and dignity.
