Client Services Specialist

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We’re hiring a Client Services Specialist to help keep client work on track by managing important details and ensuring everything is set up accurately within our internal tools and systems. This role focuses on day-to-day execution and project management, making sure the moving pieces come together smoothly.

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The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities. You should enjoy working with a team, following through on tasks, and spotting and resolving issues before they become problems. This is a great fit for someone who values consistency and wants to play a key role in helping projects, teams, and clients succeed.

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About The Company

Avail is a leader in the branded merchandise space, combining great people with powerful technology to disrupt an otherwise outdated industry. We deliver a better way for companies to manage, send, and scale company swag. With a hands-on service model and a commitment to speed, quality, and execution, our platform is trusted by some of the best companies in the world to bring their brand to life through merchandise.

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What You’ll Do

• Manage project set up and task execution using internal tools and systems 
• Review order information for accuracy across multiple projects
• Configure and update key program functionalities 
• Track timelines and coordinate deliverables to support project execution
• Maintain accurate documentation and task visibility across internal teams 
• Communicate status updates, task completion, and potential issues clearly and proactively
• Identify inconsistencies or blockers in workflows and assist in resolving them efficiently
• Provide customer support through ticketing systems like HelpScout or Hubspot

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What You’ll Bring

• 1-2 years of experience in a support, administrative, or systems-based role
• Strong attention to detail and a consistent, thorough approach to task management
• Ability to manage multiple priorities while maintaining a high standard of accuracy
• Clear and professional written communication skills
• Proactive mindset with the ability to identify issues and contribute solutions 
• Comfort working in internal tools and process-driven environments
• A team-oriented attitude with the ability to work independently and collaboratively

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What We’ll Give You

• Competitive compensation - Salary includes base pay plus bonuses
• Benefits include medical, dental, vision, life, disability, and FSA
• Employee assistance programs
• 401(k)with company match
• Optional hybrid work model available

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‍Equal Opportunity

Avail is firmly committed to providing equal employment opportunities to all candidates and employees without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other characteristic protected by law. We believe in treating each individual with respect and dignity.